Shipping policy
- Do you ship internationally?
We currently ship within Singapore and to selected destinations across Asia.
Currently shipping to:
Brunei · Hong Kong · India · Indonesia · Malaysia · Philippines · South Korea · Taiwan · Thailand · Vietnam.
We hope to expand to more destinations in the future. ♡
- How long does it take to receive my order?
In-Stock Items
In-stock items are usually packed and dispatched within 3-5 business days after payment confirmation.
Preorder Items
Preorder items require production time before shipment and may take approximately 2-6 weeks depending on the item.
Estimated timelines will be stated in the product listing whenever applicable.
Estimated Delivery Time
All orders are shipped with tracking unless otherwise stated.
| Singapore | 3-5 business days |
| Selected destinations across Asia | 1-3 weeks |
*Please note that delivery times are estimates only and may be affected by customs clearance, local postal services, weather conditions, courier delays, or peak holiday periods.
- What happens if I order both in-stock and preorder items together?
Your order will be shipped once all preorder items are ready.
If you would like your in-stock items to be shipped earlier, please place separate orders for preorder and in-stock items.
- Will I need to pay customs fees or import taxes?
International buyers may be responsible for customs fees, VAT, import taxes, or duties charged by their country upon delivery.
Unfortunately, these charges are outside of our control and are not included in the product or shipping prices.
We are not liable for customs delays, import duties, taxes, or additional charges incurred during delivery.
- Can I change my shipping address after placing an order?
Please double-check that your shipping details are correct before placing your order.
If you need to update your shipping information, please contact us as soon as possible at orders@smolsiebeans.com. Once an order has been packed or shipped, we will no longer be able to make changes.
We are not responsible for parcels that are lost or delayed due to an incorrect or incomplete address provided at checkout.
If a parcel is returned to us due to an incorrect address, additional shipping charges will apply before the order can be resent.
- What if my package is lost or damaged?
All orders are shipped with tracking, and tracking details will be provided once your order has been dispatched.
Once an order has been handed over to the courier or local postal service, delivery is handled by the respective carrier. Delays, loss, or damage that occur during transit are outside of our control.
Smolsiebeans Studio is not responsible for parcels that are damaged, lost or stolen after they have been handed over to the carrier.
However, if you experience any issues with your delivery, please contact us at orders@smolsiebeans.com with your order number and we'll try our best to assist you.