Refund policy

All sales are final. Smolsiebeans Studio does not accept returns, exchanges, refunds, or cancellations once an order has been placed.

 

• What if I received defective/incorrect items?

Refunds or replacements are only available if the item arrives defective or incorrect (excluding minor handmade variations).

*Note: Minor variations, small imperfections or slight color differences are not considered defects.

If you received a defective or incorrect item, please contact us at orders@smolsiebeans.com within 7 working days of receiving your item(s), along with:

• Your order number
• Clear photos of the item(s)
• A brief description of the issue

Once reviewed, we will do our best to assist accordingly with a replacement, exchange, or refund where applicable.

Requests for returns or exchanges thereafter will not be entertained.

 

• Lost, Damaged and/or Stolen Packages

Once an order has been handed over to the courier or local postal service, delivery is handled by the respective carrier. Delays, loss, or damage that occur during transit are outside of our control.

Smolsiebeans Studio is not responsible for parcels that are damaged, lost or stolen after they have been handed over to the carrier.

If you experience any delivery issues, please contact the relevant courier or postal service directly for assistance. Alternatively, you may contact us at orders@smolsiebeans.com with your order number, and we'll try our best to assist where possible.

 

• Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Smolsiebeans Studio is not responsible for orders shipped to an incorrect address provided by the customer.

 

• Returned Packages

If a package is returned due to an incorrect address, failed delivery, or failure to collect the parcel, the customer will be responsible for any additional shipping fees required to resend the order.