• Where do you ship to?

Smolsiebeans currently ships within Singapore and to selected destinations across Asia using tracked shipping.

Currently shipping to:
Brunei · Hong Kong · India · Indonesia · Malaysia · Philippines · South Korea · Taiwan · Thailand · Vietnam.

We hope to expand to more countries as the shop grows. ♡

For more detailed information, please refer to the Shipping Policy.

 

• How long does it take to process my order?

Orders are usually packed and dispatched within 3-5 business days.

For more detailed information, please refer to the Shipping Policy.

 

• Are your items in-stock or preorder?

All items are in-stock unless stated as preorder.

 

• Will I receive tracking for my order?
  

Yes! Tracking information will be provided once your order has been shipped.

 

• Can I cancel or make changes to my order?

If you need to make changes to your order, please contact me as soon as possible at orders@smolsiebeans.com and include your order number. Requests are considered on a case-by-case basis and cannot be guaranteed once an order has been placed.

 

• What if I received a defective or incorrect item?

Please contact me at orders@smolsiebeans.com within 7 working days of receiving your order and include your order number along with photos of the item(s).

For more information, please refer to the Refund Policy.